Ownership

Sandra Burns

Leadership Principle Worksheet 

This worksheet was designed to share how I align my experience with Amazon’s Leadership Principles. I’ve written down a couple of detailed examples from my experience that relate to each of Amazon’s Leadership Principles. Enjoy! Sandra Burns

Ownership: Leaders are owners. They think long-term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”


Example 1: NetworkLANd, 

Situation: Dealer looking for their order.

Task: Find their order.

Action: I would personally walk to the back of the building where computers were being assembled looking for an order, expedite it or find out why it was held up. I would talk to line workers/computer builders if there was a reason it was held there for a part I would talk to shipping dept it there was a delay in shipping and why. I would ask if we could expedite deliver.

Result: Then I  would call back the dealer with answers or resolutions deepening on the reason of the delay. Dealers may have met me at Comdex or other shows then personally liked calling me on their orders. My boss saw I was really great working with the dealers so my efforts went beyond being a marketing director, graphic designer, order taker, customer service. It was a start-up I wore many hats at times. 🙂


Example 2: 

Situation: Customer needed a special function built in. (Increase in security)

Task: Find out who I go to get a special feature built in.

Action: I asked my boss and she directed me to the Adobe Consulting Engineers to discuss the needs of the customer. 

Result: Customer had special feature built in with more security.