Situation: ASU OKED Project: Funding Tool Training needed.
Task: To create elearning to show how to use the funding tools.
Action: I created two Adobe Captivate projects; one navigating the OKED website, OKED SCIVAL Demo. The other navigating the search tools for grant writing and Funding-Tools-red-yellow. (
Result: Training modules loaded on the ASU Find Funding site for Pivot and SciVal to assist users in using the funding tools.
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Situation: American Express Branding Inititative to make all AMEX branding consistent.
Task: Rebrand hundreds of AMEX Training from many different departments.
Action: I helped lead a team to fix/update branding issues to make hundreds of elearning in both Articulate and Adobe Captivate. Projects were tested in html5. Projects uploaded, tested and deployed on LMS which i was chosen to do as I was Cornerstone Business Unit Learning Manager Certified to be responsible for the uploads and testing. I also assisted the learning manager to train team of 12 ID’s, show tips and tricks during our daily 1 hour meetings, while fixing issues found prior to or testing on the LMS, working together to meet deadlines. I enjoy participating in a community of practice were we all get to learn from each other and dedicating time to find the root cause to offer a solution.
Results: Better working and looking training modules, in branded colors and fonts, that are now html 5 compatible within our target deadline. Also, helped in the creation of a more seasoned team for future projects at AMEX.
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Situation: American Express Compliance Training needed around Business Integrity. Managers raised concerns around call center representatives business integrity behaviors. A similar story was publicized in this news article however focused more on sales practices. To avoid any more bad press upper management involved.
Task: Build a compliance training that addresses the areas of concerns. I was put on a high visibility project to correct such practices via an elearning module we called “Business Integrity” that would be deployed worldwide.
Action: I built a compliance training that addressed 3 main areas of concerns with scenarios. I used animated characters in several of these situations for 4 targeted groups. There were three choices given when asked, “What would you do?” There was instant feedback on correct or incorrect answers. They would be sent to the next scenario and their score tallied, they had to have an 80% to pass or start over. I could have built in that they had to get it right before moving on as well. I also could have used photo, video or augmented reality to convey the same thing, this group loved the animated characters for expediency to convey a heavy subject matter.
Result: This project had high visibility as it became a global compliance training with VP/Director level managers approval/accolades on the scenario builds. It was translated to several languages besides English there was; Spanish, French, Dutch, German, Chinese, Japanese. I worked with translators on any language adjustments. Then, assisted in the uploads to the LMS, as I was also Cornerstone Business Unit Learning Manager Certified.
Sandra J. Burns, M.Ed. 