FAQ

Frequently Asked Questions

Here I gathered answers to some recent questions asked of me I thought worth sharing. If you can’t find your answer below feel free to contact me, and I’ll be happy to answer whatever it is you seek.

Ability to Adapt:

Example: During my tenure at Appen, I successfully navigated a remote position while collaborating with a team spread across various US time zones and the Philippines. This experience not only emphasized my adaptability to dynamic work environments but also showcased my ability to maintain productivity and foster effective communication during periods of change. Additionally, at American Express, I engaged in projects spanning different departments and teams distributed across multiple US time zones. This required seamless integration into diverse team dynamics and meeting the unique requirements of each internal client. Furthermore, at SafeGuard International, where I developed training materials for global partners, including those in the East Coast time zone, I demonstrated adaptability by tailoring content to diverse audiences and ensuring effective communication across different regions. My ability to adapt to such varied scenarios underscores my resilience and proficiency in thriving within diverse work environments.

Ability to Take Feedback:

Example: While at American Express, I was promoted to Senior Instructional Designer and collaborated with the Learning Manager to lead and train a team. This experience required not only accepting feedback but also providing valuable tips and tricks to address potential issues to the team, highlighting my open-minded approach to continuous improvement.

Creating Training Materials Aligned with Strategies:

Example: At Blue Cross Blue Shield, I leveraged Articulate Storyline 360 to develop and review Web-Based Trainings (WBTs). I successfully revamped 9 IPP Lessons, aligning them with organizational strategies and ensuring they met the desired learning outcomes.

Infrastructure Implementation and Execution:

Example: At APS Learning & Development, I transformed existing presentations into dynamic online content, contributing to the company’s Lean Sigma initiative. This involved taking an existing framework and executing it effectively to align with organizational goals.

Facilitating Trainings:

Example: During my tenure at Charles Schwab, I orchestrated the design and delivery of impactful Instructor-Led Trainings (ILTs) and Web-Based Trainings (WBTs) using PowerPoint and Articulate Storyline and 360 for those being converted to online. These facilitated sessions played a pivotal role in enhancing employee learning across various topics. This experience not only showcased my proficiency in conducting successful training sessions but also demonstrated measurable success through improved employee knowledge and skills.In addition to my corporate training experience, I played a vital role at Arizona Public Service (APS), where I developed trainings that catered to both online and facilitated settings. I often went onsite to observe live training sessions, actively engaging with the training process. This hands-on approach allowed me to make informed suggestions and improvements, ensuring the effectiveness of the training materials in diverse environments.Furthermore, over a span of ten years, I independently facilitated Adobe Software Trainings. Managing my training initiatives, I taught, contracted, consulted, and coordinated Adobe software application training programs to organizations of various sizes and markets. This hands-on experience garnered testimonials from a diverse client base, showcasing my ability to effectively communicate complex concepts and drive positive learning outcomes.

Attitude, Mindset, and Communication Skills:

Throughout my career, including roles at American Express, APS, and Wells Fargo, I consistently demonstrated a positive attitude, growth mindset, and effective communication skills. This was crucial in leading teams, collaborating with stakeholders, and ensuring clear and transparent communication. My adaptability shone through particularly during challenging times, such as navigating a reorganization at Schwab then managing projects amid the complexities of Covid-19. These experiences underscore my ability to thrive in diverse and demanding work environments.

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